Disappointed that my drink was not made to recipe so I did not receive whats advertised and when asked for the remainder in the blender I was told they weren't allowed. If following the recipe for making protein cold foam (which should be made individually not in bulk) there should not be extra product in the blender. Since there was no room in my cup from them over filling (with matcha and milk or putting too much ice) for all of my protein cold foam I asked for the remainder. I was told that she assumed there was more drinks that needed the cold foam so she made extra. I proceed to ask her if she did 2 servings of protein then and she said no she only made 1 she just poured too much cream in the blender .... I did not receive the 15g of protein that was advertised per drink because the girls did not make my drink to the standard recipe and over poured cream into the blender with my protein powder and then refused to give me the remainder so that I atleast got my 15g of protein. Please discuss product waste and go over recipes and training for new products so customers get accurate Nutritional Values and your store doesn't waste product. Thank you
Diane Miller
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February 01, 2024
This Starbucks is located inside our Safeway. It's the only place with seating inside the store and I needed to rest. As a black drip coffee drinker, the coffees were so much Greek to me, so I ordered a hot chocolate.
Oh my. Hot, dark and just slightly bitter, it was the best I'd had in ages. Not the over sweetened packaged stuff, this was SO GOOD! A dab of whipped cream would have made it perfect.
Mercy Aden
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April 13, 2023
The new update to the store is really nice. Its wonderful that they have nitro and the new espresso machines that the other locations have by standard in the city. However, the baristas clearly don't know how to make anything to standard. Because of this, they are disorganized, in the way of each other, making wait times incredibly long. I understand a little of a wait if there's only two people, but it's very frustrating to watch a full staff scramble around each other when they don't have to. Drinks are almost always wrong because they don't follow Starbucks recipes, so you never really know what it's going to taste like that day, especially if you like to modify your drink at all. Given, I may expect more as someone who previously worked for cooperate Starbucks for five years, as I am more attuned to their mistakes. The only time I say it's worth it to go is if the store manager is there, making your drink. But, if I'm honest, it might be better to wait for the stand alone location to open before you spend more money on convenience coffee. *This review is based off of my past two experiences, a couple of weeks apart*
Stephanie Garcia
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July 13, 2023
Every time I've gone here, they have either taken 30+ minutes, got my drink wrong, or both. I rarely have friendly service. I finally gave up and go to Genevieve's or Tiny Bean all the time now. The remodel does look nice, but when the line is long, it blocks shoppers trying to get through.
Mary B
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November 28, 2023
Since this location changed their service stand their service is Absolutely terrible.. When the stand was smaller and only had two employees their service was excellent. Now that starbucks has expanded their stand their service is less than poor.. There has been several times that I have gone To place an order in which I was ignored for almost thirty minutes. Another time I purchased a thirty dollar gift card in addition to a drink. I was waiting for my drink only to find out after twenty minutes of waiting that they hadn't even placed my order.. I will never go back to that starbucks location ..
Disappointed that my drink was not made to recipe so I did not receive whats advertised and when asked for the remainder in the blender I was told they weren't allowed. If following the recipe for making protein cold foam (which should be made individually not in bulk) there should not be extra product in the blender. Since there was no room in my cup from them over filling (with matcha and milk or putting too much ice) for all of my protein cold foam I asked for the remainder. I was told that she assumed there was more drinks that needed the cold foam so she made extra. I proceed to ask her if she did 2 servings of protein then and she said no she only made 1 she just poured too much cream in the blender .... I did not receive the 15g of protein that was advertised per drink because the girls did not make my drink to the standard recipe and over poured cream into the blender with my protein powder and then refused to give me the remainder so that I atleast got my 15g of protein. Please discuss product waste and go over recipes and training for new products so customers get accurate Nutritional Values and your store doesn't waste product. Thank you
This Starbucks is located inside our Safeway. It's the only place with seating inside the store and I needed to rest. As a black drip coffee drinker, the coffees were so much Greek to me, so I ordered a hot chocolate. Oh my. Hot, dark and just slightly bitter, it was the best I'd had in ages. Not the over sweetened packaged stuff, this was SO GOOD! A dab of whipped cream would have made it perfect.
The new update to the store is really nice. Its wonderful that they have nitro and the new espresso machines that the other locations have by standard in the city. However, the baristas clearly don't know how to make anything to standard. Because of this, they are disorganized, in the way of each other, making wait times incredibly long. I understand a little of a wait if there's only two people, but it's very frustrating to watch a full staff scramble around each other when they don't have to. Drinks are almost always wrong because they don't follow Starbucks recipes, so you never really know what it's going to taste like that day, especially if you like to modify your drink at all. Given, I may expect more as someone who previously worked for cooperate Starbucks for five years, as I am more attuned to their mistakes. The only time I say it's worth it to go is if the store manager is there, making your drink. But, if I'm honest, it might be better to wait for the stand alone location to open before you spend more money on convenience coffee. *This review is based off of my past two experiences, a couple of weeks apart*
Every time I've gone here, they have either taken 30+ minutes, got my drink wrong, or both. I rarely have friendly service. I finally gave up and go to Genevieve's or Tiny Bean all the time now. The remodel does look nice, but when the line is long, it blocks shoppers trying to get through.
Since this location changed their service stand their service is Absolutely terrible.. When the stand was smaller and only had two employees their service was excellent. Now that starbucks has expanded their stand their service is less than poor.. There has been several times that I have gone To place an order in which I was ignored for almost thirty minutes. Another time I purchased a thirty dollar gift card in addition to a drink. I was waiting for my drink only to find out after twenty minutes of waiting that they hadn't even placed my order.. I will never go back to that starbucks location ..