Just got a vehicle here and have to say the experience was amazing. Adam did an excellent job and was prompt in handling any issues that came up. If you are going to buy there talk to him, he will get you through the process quickly and answer any questions you have! Transparency was there through the entire process! Terry does a great job running the place and is a straight shooter. Thank you guys!
Natalie
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June 09, 2023
I felt no pressure like normal dealerships ,and Juan the person who helped us went out of his way to help us get into a perfect car . He even stayed late into the evening to finish up everything so we could take our car home that night.
Kyler
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March 29, 2022
In a crazy economy where dealers in the PHX valley were charging 10k over MSRP on HD trucks, Johnson Motors treated me like family. I came down from Mesa to buy a 2022 HD 3500 as a 1st time customer, and left a lifetime customer. I was treated like family by the whole staff and my buying experience was a pleasure! I can’t recommend Johnson Motors enough!!! Ask for Tera!
Charles Smith
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December 13, 2024
Worst dealership I've ever dealt with. Made an appointment for an oil change and to replace 1 tire pressure sensor DAYS in advance. Day of appointment I pick up the car and they say they have to get ahold of warranty company to approve the replacement of the TPM. Ok whatever it happens right? I go to leave and all 4 tire sensors are not working. I go in to talk to Terry and he states that they don't have them in stock because its a 2018 model. So it's a warranty issue first then he changes the story to its out of stock?! Then proceeds to try and belittle me because I work at a grocery store and don't know anything about working on vehicles. They do not prioritize taking care of customers unless your "friend" with the owner. Avoid unless absolutely necessary!!
Denise Cochran
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August 10, 2021
If I could leave zero stars, I positively would. Horrible experience. Terrible customer service. Completely ignored when I came in for a service call. Stood in the lobby for at least 10 minutes before anyone came to ask me if I needed help while I watched two employees talk back and forth and look at me several times.
The quote I was given for the service I needed was over $70 more than I expected to pay. No explanation given other than I should have actually been charged more and should accept the fact that I got lucky that my bill was lower.
Customer service over the telephone was not any better. The receptionist promised a phone call back to confirm my appointment and quote, and she never called back.
Horrible experience.
Just got a vehicle here and have to say the experience was amazing. Adam did an excellent job and was prompt in handling any issues that came up. If you are going to buy there talk to him, he will get you through the process quickly and answer any questions you have! Transparency was there through the entire process! Terry does a great job running the place and is a straight shooter. Thank you guys!
I felt no pressure like normal dealerships ,and Juan the person who helped us went out of his way to help us get into a perfect car . He even stayed late into the evening to finish up everything so we could take our car home that night.
In a crazy economy where dealers in the PHX valley were charging 10k over MSRP on HD trucks, Johnson Motors treated me like family. I came down from Mesa to buy a 2022 HD 3500 as a 1st time customer, and left a lifetime customer. I was treated like family by the whole staff and my buying experience was a pleasure! I can’t recommend Johnson Motors enough!!! Ask for Tera!
Worst dealership I've ever dealt with. Made an appointment for an oil change and to replace 1 tire pressure sensor DAYS in advance. Day of appointment I pick up the car and they say they have to get ahold of warranty company to approve the replacement of the TPM. Ok whatever it happens right? I go to leave and all 4 tire sensors are not working. I go in to talk to Terry and he states that they don't have them in stock because its a 2018 model. So it's a warranty issue first then he changes the story to its out of stock?! Then proceeds to try and belittle me because I work at a grocery store and don't know anything about working on vehicles. They do not prioritize taking care of customers unless your "friend" with the owner. Avoid unless absolutely necessary!!
If I could leave zero stars, I positively would. Horrible experience. Terrible customer service. Completely ignored when I came in for a service call. Stood in the lobby for at least 10 minutes before anyone came to ask me if I needed help while I watched two employees talk back and forth and look at me several times. The quote I was given for the service I needed was over $70 more than I expected to pay. No explanation given other than I should have actually been charged more and should accept the fact that I got lucky that my bill was lower. Customer service over the telephone was not any better. The receptionist promised a phone call back to confirm my appointment and quote, and she never called back. Horrible experience.